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Are employees experiencing app fatigue?

Enterprise apps like Microsoft Teams, Salesforce, and ServiceNow are providing today’s employees with tools that enable them to collaborate, access information, and complete tasks from just about any device. While moving between these apps is easy if employees only use three apps, the reality is that the number of apps that employees must use on an annual basis is growing.

Each time a new app is added to the employee’s tool set, another username and password combo must be remembered and another set of workflows must be learned. And, this problem continues to compound as according to a Forrester study, the number of apps employees use today has gone up 25% from just two years ago.

The result? A bad user experience and an emerging and somewhat disturbing employee trend – app fatigue. What is app fatigue?

Consider, for example, a manager at a large manufacturing company, who spends a good chunk of her time completing administrative approvals for everything from PTO requests to budgets and expense reports. Why? Because she has to log in and log out of a number of different apps such as Workday, SAP ERP, and Concur to complete these tasks. The constant logging in and out and navigating to the right task, wastes hours of that manager’s time and causes app fatigue, which ultimately lowers an employee’s productivity and job satisfaction.

In fact, a recent study pointed out, “68 percent of workers toggle between apps up to 10 times an hour and 31 percent of workers who toggle between apps say they lose their train of thought.”

As a result, “69 percent of workers waste up to an hour each day navigating between apps. That wasted time adds up to 32 days per year.”

Job satisfaction? This is a problem too. According to those surveyed, “navigating apps is more annoying than doing chores for 53 percent of workers, paying bills for 52 percent, and dieting for 50 percent.” Yes, you read that right!

Another recent survey shows the negative impact that the required use of too many apps can have on an employees’ attitudes toward those apps, and their overall productivity. The findings confirm that not only are employees frustrated by the number of apps they are forced to use at work, but that app overload has made the process of performing routine tasks difficult. In fact, the introduction of apps with features meant to boost productivity and satisfaction often produce the exact opposite result.

CTOs are left scratching their heads. Their directors and managers are begging for workplace app experiences that mirror what they have become accustomed to on the consumer side – simple, engaging apps that enable them to quickly review information and complete actions. In fact, a recent report revealed that 94% of the IT decision makers surveyed are planning to modernize their enterprise applications in 2018 with user experience being the biggest driver.

If enterprises want their employees to be happier and more productive, then the answer is to centralize the information, data, and daily tasks from their enterprise systems, such as Oracle EBS and SuccessFactors, into one place. Using an employee experience portal like Sapho, companies can deliver personalized, relevant information to each individual employee that is available anywhere, allowing employees to access their work from a desktop, smartphone, tablet, intranet, or even on a messaging platform.

That way, no task goes unanswered or overlooked and no one gets lost finding data. A manager shouldn’t have to sift through information and tasks that are located in multiple systems – the less clicks she has to perform to approve an employee expense report or PO request, or see the latest account metrics, the better. When done well, this will defeat app fatigue in its tracks.

Topic: Digital workplace

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