Every time a new enterprise application enters the market, it promises to be a “one-stop-shop” with the answers to all of the technology woes that often plague different teams. For example, Hubspot might be the preferred software for marketing teams because it allows them to do the majority of their work in one place.
However, apps aren’t unlike the teams that use them—they have certain ways of getting tasks done and are meant to manage a particular set of problems within an organization. And just like a single team can’t carry a company, there is no one single app that does it all.
As a result, IT teams are often forced to make massive financial investments into multiple applications with similar features that provide similar data, especially as departments grow and new problems arise. So it’s no surprise that experts are projecting that the enterprise app market will grow to $287.7 billion within the next seven years. Despite this growth, the reality is that too many apps makes employees’ lives more difficult due to data overload and slow workflows across systems. Multiple applications that don’t communicate with each other easily don’t make life easier—they just slow work down.
Inundated with a library of complex enterprise apps that are difficult to navigate, employees often fail to get any true value from them and ultimately, don’t want to use them. These apps end up being ignored due to poor user experiences, data silos, and inconsistent processes that isolate valuable sources of information and data and offer limited benefits to employees they are meant to help.
But what if there was a way for enterprises to get more value out of their existing enterprise apps?
The answer is to centralize information, data, and tasks from systems, such as CRM, ERP and HR systems, into a digital experience portal that can surface personalized, relevant information for each individual employee.
Let’s consider a sales manager at an organization. Most likely, the bulk of their daily work is spent in a standard CRM, such as Salesforce, where they probably conduct a large amount of their day-to-day work. However, like all managers, they also have apps like SAP ERP, Workday, and Concur that they must use for other important tasks like purchase orders requests and approvals, reviewing and approving expense reports or PTO requests, and other administrative tasks.
Sapho Employee Experience Portal unifies the tasks from these standalone enterprise applications and delivers them into a single portal that can be accessed on any device, intranet, or messenger. In addition, Sapho continuously monitors the usage habits and preferences of employees throughout the day to learn what, when, and how information is most effectively presented to them.
For example, Sapho can monitor SAP ERP for system changes or updates, such as a new PO request, and surface a notification to the sales manager anywhere she is working. The sales manager can then click on this personalized notification, view more details about the request, and can then approve or reject it immediately. For further customization, Sapho also provides the sales manager the ability to tune what updates and tasks are sent based on her personal habits and preferences.
Apps shouldn’t be isolated islands unto themselves, but recognized as part of a larger connected strategy to enable larger end-to-end which may flow across several departments. At Sapho, we’re committed to ensuring the important information, system updates, or tasks that require action from all of the enterprise applications employees use are available in one, convenient place. This means creating a single place that employees can go to, in order to better engage with all of their business apps.
Ready to learn more about how Sapho is helping organizations to deliver better application experiences?