Do you know how to make double-sided, stapled, color copies on your office copier? Don’t worry, you’re not alone — the vast majority of office workers don’t. However, most employees do know how to press a big green button to make a simple, black-and-white copy. Similarly, employees also want and need a “green button experience” when it comes to using software at work.
Here’s the truth about enterprise software: it’s terrible to use. Most people don’t need all of the bells and whistles software comes with. These advanced features are often so difficult to navigate that these systems actually inhibit employees’ ability to do their jobs.
That’s why seventy-six percent say it takes too long to complete tasks that involve accessing multiple systems. Additionally, a recent harmon.ie report found the average number of apps used by the modern knowledge worker is 9.39. Yet 85 percent of respondents have to open multiple windows, collate information from various sources and then pull everything into a final document to complete a task.
Employees are looking for an easier way to access the information they need and complete tasks — much like pressing a single green button on a copier.
That’s where simple, single-step workflows come in.
The current workforce expects the same personalization and convenience they get from their consumer apps in their personal lives. But it’s not enough to simply digitize old processes and integrate systems to deliver the same experience. In order to re-engineer the way people work, you need to break workflows down to their foundational, atomic level to truly understand how employees work and the challenges they face on the job.
Employees want workplace apps to be quick, intuitive, logical, and flexible. The best way to achieve this is to simplify workflows down to their simplest core actions and assess exactly where technology can be used to relieve the biggest pain points. By unbundling workflows from monolithic systems of record into atomic units of work and delivering them to a modern portal that can be accessed from any channel, employees can be more effective and productive.
Here are sample work activities that occur in enterprise software that we believe can be turned into “green button experiences”:
- Approvals: Providing the ability to approve or reject certain actions or requests, such as PTO requests, in a single click.
- Proactive business intelligence: Providing information of business value that influences a business decision, such as when the number of qualified leads decreases by a certain threshold, without an employee needing to search for it.
- Insights: Delivering helpful information based on past behavior, such as suggesting an individual take a continuing education course similar to one they previously attended.
- Tasks: Break down complicated tasks that involve multiple systems into simple workflows that can be completed with a single click, such as reviewing inventory data, adding notes for store managers and taking immediate markdowns.
- Mashups: Consolidate important information from multiple systems and deliver it to employees in one place. An example includes informing an account manager when their client’s creative is late – information from System #1 – and allowing them to email the client directly using an email provided by System #2.
- Audits and escalation: Notify employees when an escalation occurs, so team members never miss an important event, such as letting service managers know when a customer ticket has missed a deadline.
- Content: Provide office announcements, access to the latest policy changes, or even the daily menu at the office café to employees to keep them informed and engaged.
Sapho Modern Portal brings together all the most relevant data, information and tasks from all your business systems into a single place. By breaking down work activities into “green button” tasks that can be delivered on any device, intranet, or messenger, employees are able to work more effectively and make better decisions anywhere they are.
For example, Sapho can monitor Oracle for new information entered into the system and surface a PO request to the appropriate manager. The relevant manager will receive a personalized notification, click it to view more detailed information about the request and then have the ability approve it directly with one click, without ever having to log into Oracle.
Sapho is helping companies build engaging, consumer-like experiences that liberate employees from the complicated processes tied to outdated enterprise systems. This transforms work into “green button” experiences that boost engagement and increase productivity.
Want to learn more? Read this Forrester case study on how CBS Interactive used Sapho to improve employee experience and productivity.