The digital revolution, which began during the 1980s, continues to maintain its momentum. From the progression of analog and mechanical devices, such as the rotary telephone, to the emersion of digital technology, such as the iPhone and cloud computing, this revolution is driving change across many areas of our society—including the way we work. For savvy enterprises, digitalization has brought—and will continue to bring—new ways to boost the productivity and their teams. But there’s a catch—enterprises that implement new technology, but fail to change their old processes and workflows will struggle to keep pace and remain competitive.
At almost two decades into the new millennium, half the world’s population is connected to the internet, and more than 70 percent of people across the globe will be connected by mobile devices by 2022. Predictive analytics software is expected to reach $6.5 billion worldwide and 75 percent of workers using enterprise applications will have access to intelligent personal assistants in less than five years. The current technologies of today’s digital revolution are certainly a far cry from the introduction of the transistor radio in 1947.
For businesses, emerging technologies provide a wealth of new opportunities. From employees being able to work offsite and the need to access work from any various endpoints to teams collaborating with improved communication tools, the digital revolution is quickly redefining what the workplace looks like and how employees get work done at an enterprise organization.
In fact, notes Deloitte, today’s managers are turning to “digital interconnectedness” to make decisions related to “pricing, product availability, logistics, quality, financials, and more.” Soon, top-level managers will begin creating “a new core, in which automation, analytics, real-time analysis and reporting, and interconnections are baked into systems and processes, fundamentally changing how work gets done.”
Taking advantage of the current digital revolution will go beyond useful new tools—enterprises will need to reimagine the workplace and enable seamless experiences to both employees and customers.
Things are changing fast in the digital world, but for companies to succeed, the best route is not to rush into overhauls and sweeping change. When embracing a new vision that incorporates all that the digital revolution has to offer, organizations must take into account how employees, enterprise structures, and processes will incorporate technological advancements. Foisting new devices or advanced systems on a workforce will likely backfire, slowing adoption and causing frustration—particularly for the older workforce.
To successfully embrace the future of work, companies should stay focused on the human dimension and how new technologies can be used to augment an employee’s daily activities. This means turning to solutions, such as Sapho, which help break down complex processes into simple, targeted “micro” flows that can be completed anywhere without sacrificing productivity.
Sapho Employee Experience Portal provides a consistent, consumer-like experience across all enterprise applications, while simplifying workflows and information access to enable employees to get more value out of their systems—whether they are legacy, on-premises, or SaaS. Sapho uses micro apps to surface personalized tasks and information on any device, intranet, or messenger. By providing employees with a single, aggregated view of all their applications, it doesn’t matter whether an employee is a millennial working from home or a more experienced employee who works out of the office—everyone benefits from simple task completion and instant data access that enables them to work more efficiently, regardless of where they are.
Enterprises that empower their workforces with the right tools will benefit from enhanced productivity and greater worker satisfaction. The digital revolution has a lot to offer, but it will require that organizations understand the best ways to take advantage of new technologies to prepare their employees for the new realities ahead.