If you want to know what the future holds for enterprise software, look no further than consumer apps. The digital tools we use outside the office have grown smarter, more personalized, and more proactive about delivering the information we want, when we want it.
Enterprise tools, in contrast, have lagged behind. Employees continue to struggle with overly complex systems that often create obstacles, rather than remove them.
But that’s all changing. Business leaders have begun to connect the dots between the time-saving simplicity of consumer apps and their potential use in the workplace. As more organizations initiate software modernization projects this year, we can expect to see a growing number of enterprise apps with consumer-like features. For example:
Imagine an app that could work in tandem with you throughout the day, gathering all the information and tasks you need from your company’s various systems and then presenting them to you at the perfect moment. Personalization makes it possible, which is why a growing number of companies will start using personalized apps this year.
Enterprise solutions that leverage personalization, like Sapho, streamline the employee experience by filtering out irrelevant data and making work smarter, faster, and more productive. With Sapho’s employee experience portal, companies can use features like personalized workfeeds to fuel up to a 50 percent increase in productivity. Personalized apps help reduce time spent on email by 30 percent, save businesses 240 hours a year by eliminating needless interruption, and can triple employee engagement levels.
While traditional enterprise software may remember a user’s preferences, machine learning allows today’s apps to anticipate employee need. Machine learning not only learns what actions employees take (or don’t), it uses that knowledge to make informed decisions on their behalf. With machine learning, a system can learn the data sales reps frequently search for, or how a manager typically responds to expense requests under $100.
Machine learning saved Netflix $1 billion last year, alone, helped Amazon reduce its “click to ship” time to just 15 minutes, and allows companies to reclaim the 12.5 percent of staff time lost to data collation and preparation. Sapho helps businesses reap the benefits of this powerful technology by delivering apps that augment employee intelligence with tools that make them more productive and effective.
At most companies, employees have to hunt down the information they need, often by navigating through multiple systems and manually pulling data. There’s no guarantee they’ll succeed, either; information searches come up empty handed as much as 50 percent of the time. All that searching ends up costing the average employee around 9 hours per workweek—and the organization an estimated $6 million a year.
Push notifications are changing the way employees interact with enterprise software. Instead of placing the onus on the user to seek out information, push technology alerts the user when relevant activity occurs. For example, Sapho can notify employees whenever an important system change occurs, delivering the necessary data before they even realize they need it.
The average business professional uses more than nine different apps at work, toggling between them up to 10 times per hour. As a result, employees end up wasting as much as an hour each day on app switching, alone—and losing 40 percent of their productivity in the process. One in three workers say they lose their train of thought when they have to toggle between apps.
Omnichannel apps solve this problem by delivering information and workflows to whichever channel employees are already using, allowing them to collaborate, receive information, and complete tasks all in one place. Messenger apps like Slack and Microsoft Teams, for example, are integrating with a growing number of enterprise systems to provide this type of seamless user experience. With Sapho, companies can create omnichannel apps to work on any device, platform, or messenger, so employees can keep working without missing a beat.
As 2018 continues to advance, we can expect to see more consumer-driven technology trends move into the enterprise space. The same features that give consumers the convenience they want, can also help employees work more efficiently and effectively, allowing businesses to reap the monetary benefits.
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