Today’s business leaders are often confused about where their priorities should lie. The bottom line? The technology that drives the bottom line? The data that fuels the technology that drives the bottom line?
The answer is none of the above. In the digital age, the enterprises that will succeed are those that put people first—the employees using the technology that drives the bottom line.
“While technology is the driver, it’s the people, not just technology, that will transform organizations for the future,” says Accenture. “Winners will create corporate cultures where technology empowers people to evolve, adapt, and drive change. In other words, the mantra for success is: ‘People First.’ ”
The people-first approach has become an increasingly important focus in the enterprise, and it’s revolutionizing the way we do business. Enterprise leaders are discovering that when they leverage technology to meet people’s needs, the bottom line takes care of itself. Look at companies like Lyft or Airbnb, whose focus on giving people what they need when they need it has catapulted them to massive success. Or products like the Nest thermostat, which combines human-centric design with cutting-edge technology to improve people’s home lives.
By enabling people to accomplish more with technology, these companies have managed to disrupt the status quo—and in a global marketplace where more than eight in 10 execs feel mounting pressure to evolve or risk fading into obsolescence, it’s crucial to be the disruptor rather than the disrupted.
Creating an employee-centric workplace
For years, conventional business wisdom has placed customers at the center of a company’s focus. But the numbers are turning that wisdom on its head. Putting employees first actually produces better results in terms of both productivity and profits.
“When you take care of your employees, they take great care of your customers,” says Forbes contributor Seth Waite. “In turn, your customers take care of your bottom line.”
Employee-centric companies are finding that investing in their employees yields tangible returns. Happy, engaged employees are 12 percent more productive. They drive 2.3 times the revenue growth of their competitors in a three-year period. And they deliver 147 percent higher earnings per share.
Yet lack of employee engagement remains a top concern for 87 percent of business leaders. That’s because many enterprises still haven’t made the shift to a truly employee-first organization. People-centric experiences may populate our personal lives, but “they’ve hardly penetrated the business world in a meaningful way,” says enterprise leader Todd McKinnon.
Just look at enterprise software. Traditionally, employee user experiences have been designed and defined based on the technology itself rather than the needs of the people using it. Businesses often put technology first and internal users second. But that’s changing.
Companies like Sapho are redefining the role of technology in the workplace. Driven by a commitment to employee-centric workplaces, Sapho reimagines of enterprise software to engage and empower workers with better, faster access to information and consumer-like user experiences. This, in turn, enables employees to adapt and learn continually while propelling them toward innovation and excellence.
“IT is no longer in the business of managing systems or resetting passwords, but instead, it’s putting the power of information back into the hands of users and delivering experiences that enable that information to be instantly accessed, analyzed and acted upon,” McKinnon says. “Whether we’re talking retail, manufacturing, software or real estate, IT must focus on giving users what they need, where they need it, and getting out of the way.”
Driving change through technology
The consumer-centric apps that pervade our personal lives have raised the bar for technology, and those high expectations have translated to the workplace. Employees are increasingly demanding more intelligent and flexible experiences that help them work faster and more effectively.
But it’s not just about productivity. More than 85 percent of executives believe the pace of technology change will increase rapidly or at an unprecedented rate in their industry over the next three years. To stay on top of the changes, businesses need to become more agile at every level—from understanding customers’ changing needs to adopting new technologies to embracing new business strategies.
Sapho Modern Portal allows companies to cultivate a “liquid workforce” that can access new skills sooner, innovate more quickly, and adapt to any disruption. And the best part is that enterprises don’t have to start from scratch. Sapho is built on top of existing business systems and enables IT to quickly develop tech solutions to employees’ problems. This, in turn, allows business leaders to move their companies into the future faster than ever before.
The ability to adapt to change will be a key differentiator for businesses in the highly competitive digital age—and that ability stems from technology that puts employees’ needs first.
“Winners in the digital age do much more than tick off a checklist of technology capabilities,” says Accenture. “They know their success hinges on people.”
Interested in learning more about how customers are using Sapho to engage employees?