Gartner recently took a look at the top 10 strategic technology trends that it says will impact companies in 2018. One of the trends highlighted by Gartner is event driven. But what exactly does that mean? Gartner explains that “business events could be anything that is noted digitally, reflecting the discovery of notable states or state changes, for example, completion of a purchase order, or an aircraft landing”. Therefore, event-driven IT includes things like enterprise software that can monitor for state changes, or events, in systems and notify appropriate employees of those changes.
Event-driven IT has the power to transform slow, outdated systems
Today, event-driven models are important because they provide an innovative way to help enterprises release critical business data siloed in multiple applications and databases. Employees often struggle to find or access the information they need, sometimes leaving tasks unfinished as a result. Applications that utilize event-driven models can monitor systems for important changes or updates in business data and proactively notify employees without requiring them to log into another system and search for it themselves.
Compare this same idea to Facebook, for example. If your friend tagged you in a photo or if someone posts an update to an event you are planning to attend, you’ll receive a notification alerting you. This is because something, or rather an event, has occurred and needs your attention.
This same event-driven approach can be leveraged in the workplace with important information and updates, such as new quarterly sales numbers, a training course now available, or a PTO request that has been submitted and is waiting to be approved. In each of these examples, something occurred or changed in a source system, and all of them are important for certain employees to know about so they can make better informed, smarter decisions.
Tech alone is not enough — a cultural shift is coming
According to Gartner, technology alone without cultural and leadership change does not deliver the full value of the event-driven model. IT leaders need to embrace this way of “event thinking”, and the rise of the digital workplace is going to drive this idea now more than ever.
According to Gartner analyst Yefim Matis, “You’ll know you’re shifting to event thinking when your strategic reasoning no longer concerns just individual data-centric applications, but also the live dynamics of business events and business moments propagating across your whole business and its ecosystem of partners, competitors and customers.”
I believe the enterprise is ready for this shift. IT leaders and employees alike are already accustomed to the appeal of notifications and alerts when changes occur in their personal apps—and they crave it. Bringing this event thinking—and associated solutions—to the enterprise will bring IT solutions one step closer to the consumer-like experiences employees expect.
Implementing new technology in the workplace often comes with challenges, but with digital experience platforms for employees (DXPe) like Sapho Employee Experience Portal, IT teams can deliver engaging, event-driven experiences on top of existing business applications without having to start from scratch. Event-driven IT is one small part of the future of the digital workplace, and Sapho arms enterprises with the tools to be “ready to exploit new digital business moments” today.
Ready to learn more about how Sapho is helping organizations to deliver event-driven experiences?
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