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How to simplify work tasks to deliver better employee experiences

In 2015, one of the main takeaways from Deloitte’s  Global Human Capital Trends report was that “organizations are simplifying work” in an effort to respond to workers overwhelmed by stressful work environments and information overload. These issues weren’t just affecting a select few—7 out of 10 of employees surveyed said the need for work simplification was important, with more than 25 percent calling it “very important”.

But while enterprises have prioritized simplifying work for employees, has getting work done actually become easier? Not yet.

In fact, in a recent survey by IDG Communications, on behalf of Sapho, 54 percent say that employees have to use multiple apps just to finish a task or get an answer, and 52 percent of employees believe it takes too long complete simple tasks.

Struggling with workplace tools to get work done is still a real issue for employees, and that means it is—or it should be–an issue for employers.

Simplifying work tasks can transform work experiences

Simplifying work tasks can affect a worker’s entire work life. When employees don’t have to struggle to find what they need or waste time on busy work, they are happier—and by extension, more productive on the job. So, how do you get there? Below are three ways to simplify work tasks:

  1. Integration for better access to information and data

The hard truth is enterprise applications are failing employees. Instead of helping, they end up slowing work down due to clunky interfaces, data silos, and inconsistent processes between multiple systems that don’t communicate easily.

This is especially problematic when you consider that organizations rely on as many as 500 different systems to get work done. Employees are left struggling with a fragmented collection of enterprise systems—each with its own login credentials and set of workflows to complete basic tasks. In fact, 69 percent of employees waste 32 days worth of productive time per year navigating the apps meant to help them.

Sapho Employee Experience Portal intelligently consolidates personalized information and high-priority tasks from multiple systems, whether they are on-premises or in the cloud, and proactively delivers it all  into a unified workfeed that employees can access from any device, intranet, or messenger.

  1. Simplify work tasks by streamlining workflows

One of the easiest ways to simplify work tasks is to simplify the formal workflows employees have to deal with on a daily basis. The average company loses 25 percent of its productivity to organizational drag, so figuring out where processes that are wasting the most time and preventing people from getting work done. Ask employees to pinpoint exactly where the friction is: what is difficult and time-consuming, what are their biggest pain points, and what already works well. Rethinking workflows allows companies to tackle common barriers to productivity and also better understand where technology can be implemented to help employees.

Sapho unbundles complex workflows into single-step workflows that can be delivered to any device, intranet, or messenger and completed with a single click. Automating repetitive tasks and breaking down formal workflows to their core actions helps eliminate busy work that wastes time and prevents employees from getting work done.

  1. Cut down on crowded collaboration

Team collaboration is a good thing up to a point, but it can quickly get out of control—in many companies, some employees spend around 80 percent of their day in meetings, responding to calls, or sending emails. Pinpointing who should work on a specific task and omitting others from the process is the key to simplifying a project. It cuts out the redundant explanations and unnecessary confusion that comes along with the excessive collaboration that plagues many organizations, allowing those working on the task to focus on the critical work that matters, with a lot less stress.

Imagine how much more effective an employee is when they receive updates about what is most relevant to their job—right when they need it. Using an employee experience portal like Sapho, enterprises can proactively deliver personalized information and high-priority tasks from existing business systems that are customized to the needs of individual employees or departments.

Digital solutions should not be complicated, especially when they are meant to make work easier. Opening apps, accessing and sharing data, and contacting colleagues should not require an advanced degree in computer science, nor should employees feel intimidated by using tech. As Deloitte’s Global Human Capital Trends Report says, “The introduction of connected tools should have employees at its heart, and should simplify their increasingly complex work environment.”

And this is what Sapho Employee Experience Portal does: transforms complex applications into powerful, personalized experiences that connect employees to the relevant information, data, and tasks they need to get their work done in today’s digital workplace.

Topic: Employee engagement

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