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Types of technology in the workplace every digital business should know

Throughout the years, technology has been sought after and adapted by businesses. From the stenotype machine to the post-it note, new types of technology in the workplace have consistently allowed businesses to flourish. Even today, technology has continued to help us do our jobs more productively and efficiently, ultimately changing the way we do business.

Workplace technology has moved far beyond using a desktop or laptop computer for email or other basic work tasks. In today’s digital workplace, employees have an entire portfolio of enterprise applications, including tools for collaboration, time tracking, task management, virtual training, video conferencing, and of course, all the systems that house the important information and data they need for their daily work.

And with the rise of mobile workforces, many of these apps now need to be available from a variety of endpoints, enabling employees to access their work from wherever they are. In fact, 66 percent of employees already report using two or more devices at work every day, while another 16 percent use four or more. There’s no question that technology is changing the workplace—and work as we know it will never be the same again.

New types of technology in the workplace

As technology continues to grow and innovate, enterprises are following suit—evolving old business models towards new digital models that can keep pace with the changing expectations of both their employees and their customers. With cloud innovations continuing to transform both our professional and personal lives, other new technologies, such as artificial intelligence (AI), intelligent automation, biometrics, and others are being slowly embedded into the enterprise, setting the stage for the future of work.

And it’s not just as simple as new technology entering the workplace—these innovations will drive change across the entire organization, including the types of tasks workers will spend their time on as well as how and where they complete their work.

Here are some of the new types of technology expected to change the workplace:

  • Event-driven programming models: According to Gartner, event-sourced awareness will be a required characteristic for 80% of digital business solutions by 2020, so enterprises should be incorporating event-thinking into their digital business strategies.
  • Intelligence Augmentation (IA): Using machine learning capabilities to supplement and support employees with daily activities like information searches that can take up 25 percent of their working hours.
  • Chatbots and virtual assistants (VAs): A third of workers whose daily tasks involve the use of enterprise applications will have access to intelligent personal assistants to augment their skills and expertise in the next year.
  • Intelligent automation: Automation powered by artificial intelligence can result in cost savings of 40 percent to 75 percent for businesses.

Changes are on the horizon

These new technologies in the workplace—event-driven programming, intelligence augmentation, chatbots, and intelligent automation—are all technologies that will continue to be leveraged more and more to improve business processes, employee productivity, and employee experience. It’s difficult to predict the full impact these new technologies will have on our working lives in the coming years, but embracing those innovations will certainly help to ensure you have an exciting, and successful future.

Topic: Digital workplace

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