Zendesk is a customer service and helpdesk support ticketing solution.
Sapho’s integration with Zendesk focuses on support and helpdesk requests. Using pre-built micro app templates, employees can submit requests from anywhere and follow the status of their requests through the system. In addition, managers can monitor helpdesk teams’ performance to ensure the SLAs provided to employees are met.
Users are notified if any of the following events occur:
Users are able to perform the following in Zendesk: