Privacy policy

Sapho, Inc.  (“we”, “us” or “our”) values your privacy.  In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about visitors to our website at the www.sapho.com and users of our free trial or demo at try.sapho.com (collectively, the “Sites”) and how we use and disclose that information. By visiting the Sites, you agree that your personal and other information will be handled as described in this Policy. Your use of our Sites, and any dispute over privacy, is subject to this Policy and our Terms of Use, including any applicable dispute resolution provisions. Effective Date and Changes to this Policy This Policy is current as of the Effective Date set forth above.  Please note that we may change this Policy from time to time and will post any such changes to this Policy on the Sites.  Therefore, it is important to view the Policy periodically.  If we make any changes to this Policy that materially affect our practices, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Sites or if you have an account with us, providing notice to the email address in your account (for this reason you should make sure to update your account information promptly if it changes). The Information We Collect About You We collect information about you directly from you and from third parties, as well as automatically through your use of our Sites. Information We Collect Directly From Visitors to the Website. You may browse certain areas of the Sites without registering with us or providing us personal information.  If you complete our contact form on the Sites, we will collect your name, company, email, job title, phone number, company size, and industry (“Visitor Information”). Information We Collect Directly from Registered Users of our Demo or Free Trial.   If you register to use a demo or free trial version of our product, then we will ask you to provide your name, email, company, job title, and phone number (“User Information”). Information We Collect Automatically. We may automatically collect the following information about your use of our Sites through cookies and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; your mobile device ID; the length of time you visit our Sites or App; and the referring URL, or the webpage that led you to our Sites.  We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information  Please see the section “Cookies and Other Tracking Mechanisms” below for more information. How We Use Your Information We use your information, including your personal information, for the following purposes:
  • To provide our Sites and services to you, to communicate with you about your use of our Sites, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.
  • To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using our Sites.
  • For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our Sites and related services on third party websites.
  • To better understand how users access and use our Sites, both on an aggregated and individualized basis, in order to improve our Sites and respond to user desires and preferences, and for other research and analytical purposes.
How We Share Your Information We may share your information, including personal information, as follows:
  • Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.
  • Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
  • In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena.
  • To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which we are involved.
  • Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties and publicly for marketing, advertising, research or similar purposes.
Our Use of Cookies and Other Tracking Mechanisms We and our third party service providers use cookies and other tracking mechanisms to track information about your use of our Sites. We may combine this information with other personal information we collect from you (and our third party service providers may do so on our behalf). We use cookies to understand the profile of our Sites visitors and improve and personalize their experience.  We may also use cookies to track usage of our Sites and to serve targeted advertising to users. Currently, our systems do not recognize browser “do-not-track” requests. You may disable certain tracking mechanisms as discussed in this section (e.g., by disabling cookies), but such disabling will impair use of the Sites. Cookies.  Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Sites, while others are used to enable a faster log-in process or to allow us to track your activities at our Sites. There are two types of cookies: session and persistent cookies.
  • Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Sites. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Sites.
  • Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Sites who disable cookies will not be able to browse certain areas of the Sites. Retention and Deletion We will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. User Information will be deleted after a user’s account is terminated or expired, unless we are required to retain such User Information under applicable law. Third Party Analytics We use automated devices and applications, such as Google Analytics, to evaluate usage of our Sites. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties unless we have your prior consent to do so. Data Subjects in the EEA For persons, including users of our demo or free trial software, located in the European Economic Area (“EU Data Subjects”), commencing on May 25th, 2018, we will process your personal information in accordance with the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (GDPR). You should read the relevant laws and guidance from the regulatory authorities for a full explanation of your rights under the GDPR, but the following briefly summarizes some of these rights and how we handle them:
  • You have the right to confirmation as to whether or not we process your personal information and, where we do, access to the personal information, together with certain additional information.
  • You have the right to rectification of any inaccurate personal information about you and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
  • In some circumstances you have the right to the erasure of your personal information without undue delay.
  • In some circumstances you have the right to restrict the processing of your personal information. For example, you have the right to object to our processing of your personal information for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal information for this purpose.
  • You have the right to object to our processing of your personal information for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
  • In certain circumstances, you have the right to receive your personal information from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
  • If you believe our processing of your personal information violates data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged violation. You may exercise any of your rights in this section in relation to your personal data by written notice to us at the following email address: privacy@sapho.com.
For EU Data subjects, we rely on the following legal bases to process your personal information:
  1. Performance of a contract: The use of your personal information may be necessary to perform the contract that you have with us or provide the service you ordered from us. For example, if you register to use our free trial and demo, we collect your information to administer your account and access to that free trial and demo.
  2. Legitimate interests: We may use your information for our legitimate interests, such as to provide you with the best suitable content of the Sites, emails and newsletters, to improve and promote our products and services and the content on our Sites, and for administrative, fraud detection and legal purposes.
  3. Consent: We may rely on your consent to use your personal information for certain purposes, including direct marketing purposes (such as email marketing). You may withdraw your consent at any time by contacting us at the addresses at the end of this Privacy Policy. Withdrawal will not affect the lawfulness of processing before the withdrawal.
Location of Personal Information/Transfers to the United States We will transfer, store, and process information that we collect about you, as described in this Policy, in the United States, which may not provide the same level of protection for your personal information as your home country. In addition, we may further transfer your information outside the United States for the purposes described in this Policy. By submitting any personal information or by using the Sites, and without limitation to any other rights or obligations we have, you consent to such transfer to, and processing in, the United States and these other countries, and acknowledge that your information may be subject to access by law enforcement and other government entities, including courts and tribunals, in accordance with laws applicable in those jurisdictions. Third-Party Links Our Sites may contain links to third-party websites.  Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites. Security of My Personal Information We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, mobile device, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. Access, Correction and Deletion of Personal Information You may request access to the personal information we have collected about you and request that we update and delete that personal information by emailing us at privacy@sapho.com.  Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Sites for a period of time. Marketing We may send periodic promotional or informational emails to you only where you completed our contact form on the Sites or have otherwise provided us your email address.  You may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any service you have requested or received from us. We may also use information we have about you to display relevant advertising on third party sites, such as the Google Ad Network. If you do not want to receive such targeted advertising the third party sites may allow you to request not to receive advertising messages from us in the future. Children Under 13 Our Sites are not designed for children under 13.  If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems. Contact Us If you have questions about the privacy aspects of our Sites or would like to make a complaint, please contact us at privacy@sapho.com.
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