The measure of success for any service desk is how quickly they can fix issues for their customers — both external and internal. From the moment a ticket is filed, service desk staff must quickly coordinate to assign the ticket, work to get it completed, and notify appropriate people when the work is done.
Sapho Modern Portal gives service desk employees, as well as their internal customers, a single place to go to submit tickets, monitor status and performance, and provide notifications so that service desk employees can focus on delivering exceptional customer service.
Provide service desk employees and managers an aggregated view of events and status reports across multiple service systems
Notify relevant employees of customer issues, important tickets, and escalations so events never get missed
Automatically send service tickets to employees wherever they are, whether collaborating with teammates in a messenger channel, or working in an intranet or from a mobile device
Provide your workforce an easy, self-service way to file tickets — and get status updates — from any device
Proactively deliver managers trending data and anomaly information from all of their service systems so they are aware of their businesses performance
Allow service desk employees and managers to tune notifications to the priority levels and activities they care about to increase response time to critical incidents
Sapho ensures employees from every department are prepared with relevant, personalized data and tasks by aggregating and integrating information from all their enterprise systems to enable them to make better decisions faster.
Keep employees informed about news, events, and policies that matter to themLearn more