Deliver better, faster, smarter services to build lasting relationships

The measure of success for any service desk is how quickly they can fix issues for their customers — both external and internal. From the moment a ticket is filed, service desk staff must quickly coordinate to assign the ticket, work to get it completed, and notify appropriate people when the work is done.

Sapho’s modern portal gives service desk employees, as well as their internal customers, a single place to go to submit tickets, monitor status and performance, and provide notifications so that service desk employees can focus on delivering exceptional customer service.

Help your customers faster

Sapho’s modern portal supercharges your service desk

  • Provide service desk employees and managers an aggregated view of events and status reports across multiple service systems

  • Notify relevant employees of customer issues, important tickets, and escalations so events never get missed

  • Automatically send service tickets to employees wherever they are, whether collaborating with teammates in a messenger channel, or working in an intranet or from a mobile device

  • Provide your workforce an easy, self-service way to file tickets — and get status updates — from any device

  • Proactively deliver managers trending data and anomaly information from all of their service systems so they are aware of their businesses performance

  • Allow service desk employees and managers to tune notifications to the priority levels and activities they care about to increase response time to critical incidents

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Modern Portal Use Cases

  • Executive Portal Executive Portal

    Refocus your executives’ time to high value activities

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  • Human Resources Portal Human Resources Portal

    Unify HR data and workflows to build a better employee experience

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  • Onboarding Portal Onboarding Portal

    Make your employee onboarding experience seamless

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  • Approvals Portal Approvals Portal

    Take back your admin time and simplify the approvals process

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  • Content & Communications Portal Content & Communications Portal

    Keep employees informed about news, events, and policies that matter to them

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  • Mobile Portal Mobile Portal

    Fuel mobile productivity with anywhere access to data and tasks

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Experience Sapho in a 15-minute demo

See why micro apps are the future of work in a live demo with a member of the Sapho team.