Service Desk Portal

The measure of success for any service desk is how quickly they can fix issues for their customers — both external and internal. From the moment a ticket is filed, service desk staff must quickly coordinate to assign the ticket, work to get it completed, and notify appropriate people when the work is done.

Help customers faster and supercharge your service desk

Sapho Modern Portal gives service desk employees, as well as their internal customers, a single place to go to submit tickets, monitor status and performance, and provide notifications so that service desk employees can focus on delivering exceptional customer service.

360-degree view

Provide service desk employees and managers an aggregated view of events and status reports across multiple service systems

Event-based notifications

Notify relevant employees of customer issues, important tickets, and escalations so events never get missed

Omnichannel micro apps

Automatically send service tickets to employees wherever they are, whether collaborating with teammates in a messenger channel, or working in an intranet or from a mobile device

Simple self service

Provide your workforce an easy, self-service way to file tickets — and get status updates — from any device

Proactive business intelligence

Proactively deliver managers trending data and anomaly information from all of their service systems so they are aware of their businesses performance

End user customization

Allow service desk employees and managers to tune notifications to the priority levels and activities they care about to increase response time to critical incidents


Resources